A SHINING EXAMPLE OF HUMAN POTENTIAL – STORIES FROM MALAWI, AFRICA

August 25, 2021

Erin Evans, our co-director shares her story about her recent journey to Malawi, Africa...


I recently returned from two weeks in Malawi, Africa with The Hunger Project. Since returning, I’ve felt a bit like I’ve been thrown into a washing machine. The range of emotions, and reactions I’ve experienced since entering back into my 1st-world life has somewhat surprised me; I didn’t expect “re-entry” to be so confronting.


Though I am still processing, I am absolutely certain my experience in Malawi is one which will forever change me. Not only do I have such deep gratitude for all I’ve been afforded having been born in Canada and now living in Australia, it has also left me in absolute awe of human potential and reminded me of the incredible power in having a crystal-clear vision and executing that with courage, creativity and tenacity.


The work being done Globally by The Hunger Project is incredible. I saw first-hand how they take a very different approach to tackling the complexity of chronic hunger. As opposed to the traditional hand-out model, they take a wholistic, human-centric approach; educating, enabling and empowering.


“We Believe that hunger can end, and that ours is the generation that can end it once and for all. We believe people who live in hunger are not the problem – they are the solution. We don’t see a billion mouths to feed, we see a billion human beings who are enterprising and resilient. The work, therefore, is to unlock their capacity, creativity and leadership so they can end their own hunger. That’s what we do.” – The Hunger Project Australia


As you might know, I travelled with a group of other business-owners on behalf of The Human Kind Project. We visited a number of villages, all at different stages in the process with The Hunger Project.


From villages with just 6 Months to villages with 8 Years partnering with The Hunger Project, the contrast was astounding. How much these humans transform – from a deeply entrenched poverty-mindset to developing (from the ground up – brick by brick) their own thriving communities is truly remarkable.


Hearing about the challenges they’ve overcome and what their lives are like on a daily basis were some of the most intense, heavy conversations I’ve ever had; a stark reminder of the seemingly “difficult” challenges I face at home and the strength of the human spirit.


Though we were there to partner, and support them, I am certain we have taken more learning from them than we could have ever imparted.


As my life continues here in Australia, I will be forever shifted. Memories of our discussions, shared smiles, laughs and difficult conversations will be just below the surface; forever shifting the way I see my world.


My work here has taken on a new level of purpose, as my family and my team at FIRESOFT continue to invest in this transformation project and partner with the incredible people of Malawi.


She Shared Her Bed…


This is Majete 4 – a village that has only been with The Hunger Project for 6 months; a particularly challenging day as the conditions and stories were harsh. This lady welcomed us for a chat out front of her home. She laid a straw mat for us as ‘we should not sit in the dirt’. We thanked her and she said this was her bed and she was happy to share it with us. She works as a ‘bar maid’ at the local ‘pub’ – which is more like a rowdy circle of men drinking ‘moonshine’ all hours of the day. Through conversation, it was clear she suffered at the hands of drunk men and was trying to stay strong for the sake of her family. She was hoping to save enough to buy uniforms so her children could attend school.


Smiles for days…


Seems they call Malawi the ‘Warm Heart of Africa’ for a very good reason. What really struck me was how happy these people are. No matter the state of their lives, the intense challenges they face daily and their struggle with chronic hunger, the love and gratitude these people exude every moment was incredibly moving. At every village we were greeted by song, dance, hugs and beautiful smiles.


Annie; An Enterprising Business Woman. 


Annie was an absolute inspiration – she exuded pure strength and resilience. When we arrived to her home you could see the pride on her face; she couldn’t wait to speak with us. Annie’s village has been with The Hunger Project for 8 years and is now at self-reliance. Prior to 2008, Annie struggled to support her family and put her 7 children into school – life was very difficult and they often ate just once daily and less in the dry season. When her village joined The Hunger Project Annie took out her first microloan to start a grocery business. She used the proceeds from that business to support a second loan with which she bought fertiliser to grow healthy crops in her garden to sell. This year she expects to harvest over 75 bags of maize! She used the proceeds from her grocery business to further expand her empire with two pigs. Those two pigs have now turned into 14 pigs and she has been able to build a brick home with a tin roof; no more cave-ins or leaks! All 7 of her children are in school and flourishing. I spoke with her daughter who one-day dreams of working in an office – a dream that wouldn’t even be a concept for children in other villages. Annie has not only established stability in the diversity of her empire but she has a crystal-clear vision. Her next goal is to put an extension on her three-room home as well as get glass windows and a concrete floor. Though she has faced drought, issues with Government, health complications and many years of chronic hunger she has managed to persevere and is paving the

way for a new generation in her village. Her strength, courage and resilience will impact me forever.


Expecting Mothers Walk 32km while in Labour…


While at Nchalo we visited the medical centre. We met with the local nurse and got a glimpse of what it’s like to be treated. A dark, three-room, concrete wall building with a basic waiting room full of benches, a sink, and two ‘treatment’ rooms; neither of which were suitable for giving birth. We saw many pregnant women in the village and asked where they give birth. 240 women give birth each month in the 37,000 Nchalo community – this baby was one of them three months ago! Women in Nchalo must travel 32km to the next village to give birth. If they have their baby outside of an appropriate medical centre they are fined – a law established by the government to lower infant mortality. We learned, one of the final pieces to be implemented at Nchalo prior to achieving self-reliance was a new maternity ward with nurses quarters on-site.


Vaswinda – Living Positively with Big Dreams…


While in Africa, we learned alot about HIV/AIDS and the cultural stigma associated. I couldn’t have imagined what a complex issue chronic hunger and poverty is prior to this experience. One of the issues The Hunger Project tackles is HIV/AIDS and shifting the stigma through education, prevention and normalisation. Vaswinda is living in a supportive community however has not always had this fortune. Prior to The Hunger Project she was unaware of her condition and consistently unwell, unable to eat or feed herself. She was afraid to get tested for fear of marginalisation, abuse or even death. As a member of the Nchalo community, she now has dreams of opening a hair salon and is proudly acting as an advocate for health and sanitation for others in her community.


SEE THE (first release!) VIDEO FROM OUR TRIP


By hearing their stories and seeing their faces, I hope to have provided a bit of context as to how your support has impacted these incredible people. I cannot tell you how much gratitude I have for your support. In the end, I was able to raise over $16,000 – every dollar of which landed on the ground with The Hunger Project.


So What Now? 


Since returning from this trip, all 14 of us have been deeply moved by the experience and have committed through the Human Kind Project to getting Nchalo to self-reliance.


Since May 2017, the FIRESOFT Team has been implementing an ongoing ‘business for good’ strategy into our business model. We have committed to supporting Nchalo, doing our part along and have donated  $120,000 to the cause. 

In 2021 Nchalo we celebrated the community of Nchalo reach self-reliance, where through programs such as education, microfinance, agriculture and health, we were able to empower them with the skills, knowledge and resources they needed to break the poverty cycle.

We now shift our efforts to support the villiage of Akode, Ghana. You can follow our efforts
here.



Other suggested reads for you

By Shazamme System User June 9, 2026
Mental Mental Health Recharge Why Taking Time to Reset Is Essential in Today’s Workplace In today’s fast-paced and always-connected world, maintaining mental well-being has become more important than ever. With constant notifications, demanding workloads, and the pressure to stay productive, it is easy for individuals to feel overwhelmed and mentally drained. Taking intentional steps to recharge is not just beneficial — it is essential for long-term performance, focus, and overall well-being. At Firesoft People, we recognise that high-performing teams are built not only on skills and experience, but also on the mental health of individuals. Creating space to reset and recharge allows professionals to return with greater clarity, energy, and resilience. Unplug from Technology One of the most effective ways to recharge mentally is by stepping away from technology. In a world where we are constantly connected to emails, messages, and social media, the mind rarely gets the opportunity to fully rest. Unplugging, even for a short period, allows the brain to slow down and recover from continuous stimulation. It creates space for deeper thinking, reflection, and mental clarity. This does not require a complete digital detox — even small breaks throughout the day can make a meaningful difference. By intentionally limiting screen time and creating boundaries with technology, individuals can reduce stress and improve their ability to focus when they return to work. Engage in Mindfulness Mindfulness practices have become increasingly important in managing stress and maintaining mental balance. Activities such as meditation, deep breathing, or yoga help bring attention back to the present moment, reducing anxiety and promoting relaxation. Incorporating mindfulness into daily routines does not have to be time-consuming. Even a few minutes of focused breathing or quiet reflection can help reset the mind. Over time, these small practices build greater emotional awareness and resilience. For professionals working in high-pressure environments, mindfulness offers a practical way to stay grounded and maintain clarity in the face of constant demands. Spend Time Outdoors Spending time in nature is one of the simplest and most effective ways to improve mental well-being. Whether it is a short walk, a hike, or simply sitting in a park, being outdoors has proven benefits for reducing stress and improving mood. Nature provides a natural break from structured environments and digital distractions. It allows the mind to reset and creates a sense of calm that is often difficult to achieve in busy work settings. Incorporating outdoor time into daily or weekly routines can significantly enhance mental clarity, creativity, and overall well-being. It is a small habit with a powerful impact. Pursue Hobbies Engaging in hobbies is another important way to recharge mentally. Activities such as reading, painting, gardening, or playing music provide a sense of enjoyment and accomplishment outside of work. Hobbies allow individuals to shift focus, reduce stress, and reconnect with personal interests. They also create opportunities for creativity and self-expression, which can be highly therapeutic. In a work environment where productivity is often prioritised, hobbies remind us of the importance of balance. They contribute to a more well-rounded and fulfilling lifestyle, which ultimately supports better performance at work. Indulge in Self-Care Self-care is often misunderstood as a luxury, but in reality, it is a necessity. Taking time to care for oneself — whether through relaxation, rest, or simple enjoyment — plays a critical role in maintaining mental health. This can include activities such as taking a long bath, enjoying a favourite meal, or creating a calming routine at home. These moments of care allow individuals to recharge emotionally and physically, helping to prevent burnout. When self-care becomes a regular practice rather than an occasional treat, it creates a stronger foundation for sustained performance and well-being. Final Thought Mental health is not something that can be addressed only when challenges arise. It requires ongoing attention and intentional effort. By unplugging from technology, practicing mindfulness, spending time outdoors, engaging in hobbies, and prioritising self-care, individuals can build habits that support long-term well-being. Because in the end, productivity is not just about working harder. It is about taking the time to recharge — so you can perform at your best when it matters most.Health Recharge
By Shazamme System User June 9, 2026
Strengthening Trust in the New Era of Work Why Emotional Intelligence Is the Foundation of Modern Teams In today’s evolving workplace, trust has become one of the most valuable — and fragile — elements of team success. As work becomes more digital, distributed, and fast-paced, building strong human connections is no longer automatic. It requires intention. As highlighted in your material, trust is not built through processes or systems alone, but through everyday interactions, particularly how we acknowledge and respond to each other’s emotions. At Firesoft People, we see trust as a key driver of performance, collaboration, and retention. Organisations that prioritise emotional intelligence alongside technical capability are better positioned to build resilient, high-performing teams in the modern era. Emotional Acknowledgment: Strengthening Bonds One of the simplest yet most powerful ways to build trust is through emotional acknowledgment. Recognising how someone feels — even with a simple statement like “You seem upset” — signals that you are paying attention and that you care. This small act creates a deeper connection between colleagues. It shows that relationships are not purely transactional, but human. Over time, these moments of acknowledgment compound, strengthening bonds across teams. When individuals feel seen and understood, they are more likely to engage, collaborate, and contribute meaningfully. Importantly, emotional acknowledgment does not only impact the individual involved. It also influences how others perceive the environment. Teams that observe empathetic interactions are more likely to feel safe and supported themselves, reinforcing a culture of trust. Embracing Negative Emotions While it may feel more natural to acknowledge positive emotions, your content highlights that recognising negative emotions often has a greater impact on trust. Moments of frustration, stress, or uncertainty are when individuals need support the most. By acknowledging these emotions, leaders and colleagues demonstrate empathy and understanding. This reassures individuals that they are not alone in their experience and that their feelings are valid. It also helps prevent issues from escalating, as people feel comfortable expressing concerns early. Avoiding or dismissing negative emotions, on the other hand, can create distance and reduce trust. In contrast, embracing these moments strengthens relationships and fosters a more supportive and resilient team environment. Directly Acknowledging Emotions There is a significant difference between acknowledging a situation and acknowledging an emotion. Saying “That sounds like a tough situation” is helpful, but saying “That sounds frustrating” directly addresses how someone feels. Emotions are deeply personal, and when they are recognised directly, individuals feel validated. This validation humanises interactions and deepens trust. It shows that the focus is not just on outcomes or tasks, but on the person behind them. In high-performing teams, this level of awareness becomes a strength. It enables clearer communication, reduces misunderstandings, and builds stronger interpersonal relationships across the organisation. The Weight of Accuracy While emotional acknowledgment is powerful, it must also be accurate. Misreading or incorrectly assuming someone’s emotions can have the opposite effect, potentially damaging trust rather than building it. This highlights the importance of active listening and observation. Taking the time to understand context, tone, and behaviour allows for more precise and meaningful responses. Accuracy signals genuine care, while assumptions can come across as superficial or inattentive. In practice, this means being present in conversations and avoiding quick judgments. When done correctly, accurate emotional acknowledgment reinforces trust and credibility within teams. Thoughtful Implementation Emotional intelligence is not about applying techniques mechanically — it is about being intentional and authentic. Acknowledging emotions should never feel forced or opportunistic. Timing, context, and sincerity all play a role in how these interactions are received. When done thoughtfully, emotional acknowledgment strengthens relationships. When done poorly, it can feel insincere and reduce trust. Leaders and team members alike should approach these moments with genuine intent, focusing on understanding rather than responding. This creates more meaningful interactions and reinforces a culture of authenticity. Language Matters The way we communicate plays a critical role in building trust. Language shapes how messages are received and how comfortable individuals feel in expressing themselves. Using open-ended or less direct language can encourage others to share their thoughts and emotions more freely. For example, asking “How are you feeling about this?” instead of making assumptions allows individuals to express themselves in their own words. This approach fosters authenticity and reduces the risk of misinterpretation. It also creates space for more honest and open conversations, which are essential for building trust in any team environment. Final Thought In the new era of work, trust is no longer built through proximity or routine interactions. It is built through intentional, human-centered communication. By acknowledging emotions, embracing vulnerability, and communicating with authenticity, organisations can create stronger, more connected teams. Because in the end, trust is not built in big moments. It is built in the small, everyday interactions that show people they are seen, heard, and valued.
By Shazamme System User June 9, 2026
The Screening Interview Matters More Than You Think The First Step That Shapes Hiring Outcomes In today’s hiring landscape, the screening interview is often seen as a routine step — a quick filter before the “real” interviews begin. This stage plays a far more critical role than many organisations realise. It is not just an administrative checkpoint; it is the first real opportunity to assess alignment, capability, and potential. At Firesoft People, we see the screening interview as a foundational stage that sets the tone for the entire hiring process. When done effectively, it saves time, improves candidate quality, and creates a stronger overall experience for both hiring teams and candidates. Beyond Basic Qualification Traditionally, screening interviews have focused on verifying basic qualifications — confirming experience, checking availability, and validating key details on a CV. While these are still important, they no longer provide enough insight to make confident hiring decisions. Today, screening needs to go deeper. It is about understanding how a candidate thinks, communicates, and positions their experience. Candidates are expected to clearly articulate their background, explain their achievements, and demonstrate how their skills align with the role. Questions like “Tell me about yourself” or “Why are you interested in this role?” are no longer simple prompts — they are opportunities to evaluate clarity, confidence, and intent. This shift means that screening interviews are not just about filtering candidates out, but about identifying those who can effectively communicate their value and contribute to the organisation. A Two-Way Evaluation One of the most overlooked aspects of screening interviews is that they are not one-sided. While companies assess candidates, candidates are also assessing companies. First impressions matter. The way a screening interview is conducted — the professionalism, clarity, and engagement of the interviewer — can significantly influence a candidate’s perception of the organisation. A well-structured and thoughtful screening process signals that a company values its people and takes hiring seriously. In competitive markets, where top talent often has multiple options, this first interaction can be a deciding factor. Organisations that treat screening interviews as meaningful conversations, rather than quick checklists, are more likely to attract and retain high-quality candidates. Identifying Alignment Early One of the key benefits of a strong screening interview is the ability to identify alignment early in the process. This includes alignment in expectations, role scope, company culture, and career goals. Misalignment is one of the biggest causes of failed hires. Candidates may have the right skills but different expectations around salary, flexibility, or growth opportunities. By addressing these factors early, organisations can avoid investing time in candidates who are unlikely to proceed. At the same time, candidates gain clarity on whether the role and company are the right fit for them. This creates a more efficient hiring process, where both sides move forward with confidence and shared understanding. Improving Efficiency Without Losing Quality In fast-paced hiring environments, there is often pressure to move quickly. Screening interviews provide an opportunity to balance speed with quality. By asking the right questions and focusing on key areas of assessment, recruiters and hiring managers can quickly identify strong candidates while filtering out those who are not aligned. This reduces the number of unnecessary interviews and allows teams to focus their time on high-potential candidates. However, efficiency should not come at the expense of depth. A rushed or superficial screening process can lead to missed insights and poor hiring decisions. The goal is to be both efficient and thorough — ensuring that every screening interview adds real value to the process. Setting the Foundation for Success Ultimately, the screening interview is more than just the first step in hiring — it is the foundation upon which the rest of the process is built. A strong screening stage leads to better shortlists, more focused interviews, and higher-quality hires. It also creates a positive experience for candidates, reinforcing the organisation’s brand and reputation. Final Thought Hiring success is rarely determined by a single decision. It is shaped by every step in the process — and the screening interview is one of the most important. When done right, it provides clarity, builds alignment, and sets the stage for better decisions. Because in the end, the strongest hires don’t start at the final interview. They start at the very first conversation. For companies, this means treating screening interviews as a strategic priority rather than a routine task. Investing time and effort into this stage can significantly improve hiring outcomes and reduce long-term risks.